Last updated: 17 October 2026
At Mougins, we want you to be confident when purchasing furniture and homewares. This policy explains our 30-day change-of-mind returns, our 12-month manufacturing defects warranty, and your rights under the Australian Consumer Law (ACL).
For return requests or product concerns, email info@mougins.com.au with your order number. Please contact us before returning an item.
1. Change-of-Mind Returns — 30 Days
We accept requests for change-of-mind returns within 30 days of delivery, provided that:
- The item is unused.
- The item is in its original packaging.
- You contact us within the 30-day period to request a return and receive return instructions.
These conditions apply to voluntary change-of-mind returns only. They do not restrict your rights where goods are faulty, damaged, not as described or otherwise fail to meet a consumer guarantee.
Refund Deductions for Change-of-Mind Returns
For an approved change-of-mind return, a restocking/transport charge covering the original delivery cost and return postage will be deducted from your refund. This includes the actual original delivery cost incurred by Mougins even if your order originally qualified for free shipping.
Return postage costs will be deducted to the extent they are incurred by Mougins; you will not be charged twice for the same return transport. The return arrangements and relevant costs can be confirmed when your request is reviewed. We do not impose these change-of-mind deductions on remedies required under the ACL.
After the returned item is received and its change-of-mind eligibility confirmed, we will arrange any approved refund to the original payment method where practicable. The time taken for funds to appear depends on the payment provider.
2. Faulty, Damaged or Incorrect Items
We offer a 30-day returns process for products that arrive faulty or damaged. Please contact us as soon as practical if you discover a problem, and include your order number, a description of the issue and photographs where reasonably available. Keeping the packaging temporarily may assist with a courier investigation, but original packaging is not a condition of your statutory rights.
The 30-day period is not a deadline for exercising Australian Consumer Law rights. If a problem becomes apparent later, you may still be entitled to a repair, replacement, refund or other remedy depending on the circumstances and applicable law.
If goods fail to meet a consumer guarantee, we will provide the remedy required under the ACL. In particular, major failures can entitle you to reject goods and obtain a refund or replacement, and other failures may entitle you to a repair or other appropriate remedy. Reasonable return or collection costs for faulty goods will be handled in accordance with the ACL, including its rules for large or heavy items.
No change-of-mind restocking fee or deduction of original delivery costs will be applied where doing so would reduce a refund or other remedy required by the ACL.
3. Our 12-Month Manufacturing Defects Warranty
In addition to statutory consumer guarantees, Mougins offers a 12-month warranty against manufacturing defects. For a valid claim during the warranty period, we will assess the manufacturing fault and offer an appropriate repair, replacement or refund, as permitted by law and without reducing your ACL entitlements.
This voluntary warranty is intended for manufacturing faults rather than ordinary wear and tear, accidental damage, misuse, damage caused by improper care or assembly, or natural differences in materials that are consistent with the product description. These exclusions do not prevent any ACL claim that is otherwise available.
How to Make a Warranty Claim
- Email info@mougins.com.au with your order number and a brief description of the problem.
- Provide photographs or supporting details where reasonably available so that we can assess the concern.
- We will review the claim and contact you about the available remedy and any collection or return steps needed.
For a confirmed manufacturing defect covered by this warranty, Mougins will cover reasonable necessary return or collection costs associated with providing the warranty remedy. If we ask you to arrange a return at your expense, please obtain our agreement first and retain the receipt so reasonable agreed expenses can be reimbursed. This is in addition to, and does not limit, our obligations under the ACL.
4. Your Australian Consumer Law Rights
Our voluntary policies and 12-month warranty are additional to, and do not replace, statutory rights. In particular, Australian Consumer Law rights may continue to apply after 30 days or after the 12-month warranty period.
Mandatory consumer guarantee statement:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5. Natural Materials, Colour and Product Differences
Natural textures, grain patterns, veining, tone and finishes may vary from item to item. Colours may also appear different across displays and lighting conditions. Reasonable natural variations that are consistent with the product description are not necessarily manufacturing defects.
However, products must still meet applicable consumer guarantees, including matching their description and being of acceptable quality. We will assess concerns about a material difference or defect in light of those obligations.
6. Cancelling an Order
You may request cancellation before dispatch by emailing info@mougins.com.au with your order number. If an order has already been dispatched, our applicable return process and your statutory rights will apply.
7. Shipping and Delivery Information
For delivery areas, free-shipping postcodes, freight charges, tracking and other delivery information, please see our Shipping Policy.
8. Contact Us
Mougins — FADE TO AMOR PTY LTD
ABN: 32 680 585 059
Email: info@mougins.com.au