Last updated: 17 October 2026
Welcome to Mougins. This website, www.mougins.com.au (the “Website”), is operated by FADE TO AMOR PTY LTD (ABN 32 680 585 059), trading as Mougins (“Mougins”, “we”, “us” or “our”). These Terms & Conditions apply to your use of the Website and to purchases made through it.
Please read these terms together with our Shipping Policy and Returns & Refunds Policy. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law (ACL).
1. Using Our Website
You agree to use the Website lawfully and not to interfere with its operation, security or other customers’ use. Product content, images, trademarks, designs and other materials on this Website are owned by or licensed to Mougins and may not be copied or used commercially without permission, except as permitted by law.
We may maintain, update or temporarily suspend Website features when reasonably necessary, without limiting any existing order obligations or statutory rights.
2. Product Information and Natural Variations
We aim to describe and photograph our furniture, planters, homewares and other products accurately. Product colours may appear differently depending on lighting, photography and display settings. Where products use natural or textured materials, variations in grain, veining, tone, texture, finish and other characteristics can be part of the material’s natural appearance.
Dimensions and specifications are provided to help you select suitable products. Please review the measurements, access requirements, available space and any product-specific assembly or care instructions before ordering. Minor variations that are inherent to the product and consistent with its description do not necessarily indicate a defect. This does not affect your rights if goods do not match their description, sample or other applicable consumer guarantees.
Product availability is subject to stock on hand. We do not currently offer pre-orders or backorders.
3. Prices, Payment and Orders
Prices are shown in Australian dollars (AUD). Any applicable taxes and shipping charges are presented as part of the checkout process. Please check your cart, delivery details and total before submitting payment.
Payment options shown at checkout may include Visa, Mastercard, Apple Pay, Google Pay, Afterpay and Zip through Stripe, and PayPal. Availability of a particular payment option may vary. Payments and applicable instalment arrangements are also subject to the relevant payment provider’s terms.
When you place an order, we send an acknowledgement to the email address supplied. Orders remain subject to payment confirmation, product availability and verification of material errors. If an item is unavailable or we identify a material pricing or listing error after an order is placed, we will contact you to discuss the options, including a refund if the order cannot be fulfilled as agreed. We will not substitute a different product without your agreement.
4. Order Cancellation
You may cancel an order before it has been dispatched by contacting info@mougins.com.au with your order number. Once an order has been dispatched, any return is handled under our Returns & Refunds Policy and your rights under the ACL.
5. Shipping and Delivery
We ship within Australia. Free shipping applies to the eligible Australian postcodes set out in our Shipping Policy, including eligible large or freight items. Shipping for other eligible locations is calculated and displayed at checkout.
We deliver to the shipping address supplied with the order. Standard delivery does not include carrying items upstairs. If you require assistance beyond standard delivery, please contact us before ordering. Additional arrangements may be possible but are not guaranteed.
We cannot deliver to PO Boxes and do not currently offer local pickup. Please provide a valid street address and notify us of any access restrictions relevant to the delivery.
We provide a tracking number for dispatched orders. Delivery timeframes may vary according to the product, destination and courier; we do not promise a fixed dispatch or delivery period unless expressly confirmed for an individual order. Any delivery estimates do not override rights available under applicable law.
If you notice damage or a delivery problem, please contact us as soon as practical so that we can investigate and, where appropriate, arrange a remedy. A delay in reporting does not automatically remove your statutory rights.
6. Returns, Refunds and Consumer Guarantees
We offer a 30-day change-of-mind return policy for items that are unused and in their original packaging, subject to our Returns & Refunds Policy. For an approved change-of-mind return, a charge covering the original delivery cost and any return postage incurred by Mougins will be deducted from the refund, including where the original order qualified for free shipping. Please contact us before sending an item back.
We also offer a process for reporting faulty or damaged goods within 30 days of delivery. Importantly, the 30-day period and change-of-mind conditions do not restrict remedies available under the ACL. We do not charge a change-of-mind restocking fee for a remedy required under the ACL.
7. 12-Month Warranty
Mougins provides a 12-month warranty against manufacturing defects, in addition to your rights under the ACL. To seek assistance, email info@mougins.com.au with your order details, a description of the issue and photographs where reasonably available. We will assess the claim and discuss the appropriate next steps. Please see our Returns & Refunds Policy for further information.
The voluntary warranty does not ordinarily cover normal wear and tear, accidental damage, misuse, improper care or assembly, or natural material variations consistent with the product description. These exclusions do not limit any rights that apply under the ACL.
Australian Consumer Law notice:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Product Care, Assembly and Safe Use
Where a product includes assembly, installation, weight-limit or care instructions, please follow them and use the item for its intended purpose. If an item appears unsafe or damaged, stop using it and contact us. Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.
9. Customer Accounts and Reviews
You may create an account to manage your orders and account details. You are responsible for keeping your login credentials confidential and for providing accurate contact information.
Customers may submit product reviews. Reviews must reflect genuine experience and must not contain unlawful, misleading, abusive or infringing content, or another person’s private information. You retain ownership of your review, while allowing us to display it on the Website and reproduce it where reasonably necessary to operate our review feature. We may moderate reviews to address violations of these conditions, without removing genuine criticism merely because it is unfavourable.
10. Liability and Legal Rights
We do not exclude or limit any liability or obligation where doing so would be unlawful. To the extent permitted by law, we are not responsible for losses unrelated to a breach by us or losses that could not reasonably have been foreseen. This does not remove any right to compensation, repair, replacement or refund available under the ACL.
If any provision of these Terms & Conditions is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Australian law applies to these terms, subject to any mandatory consumer protections.
11. Privacy and Changes to These Terms
Our Privacy Policy explains how we collect, use and protect personal information, including information used for orders, payments, delivery, website analytics and marketing.
We may update these terms as our business or legal requirements change. An updated version will be posted on this page. Changes will not retrospectively remove rights or obligations that apply to an already accepted order.
12. Contact Us
Mougins — FADE TO AMOR PTY LTD
ABN: 32 680 585 059
Email: info@mougins.com.au